Refund & Cancellation Policy
Catalyst Partner, owned and operated by Tri Nguyen, provides consulting and done-with-you services. Because our work begins with dedicated time, strategy, and resources allocated to each client, this policy explains how refunds and cancellations are handled.
Consulting and Service Engagements
Fees cover work performed and time reserved for your engagement. If you wish to cancel, email us before the next scheduled phase of work. Amounts already earned for completed work or time reserved are non-refundable. Any prepaid amounts for work not yet started or time not yet reserved will be refunded.
Refund Requests
To request a refund or cancel, email founder@catalystpartnerllc.com with your name and engagement details. We review every request in good faith and respond within 5 business days.
Approved Refunds
Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Disputes
If you have any concern about a charge, please contact us first. We would always rather resolve an issue directly and quickly than have you go through a payment dispute, and in most cases we can.
Engagement Agreement Controls
Where you have signed a specific engagement agreement or statement of work, the refund and cancellation terms in that agreement apply to that engagement.